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Polityka zwrotów

Effective Date: 28.12.2024

At G Line, we are committed to providing innovative Web3 advertising solutions, leveraging blockchain technology to deliver transparent and effective ad campaigns. We value your satisfaction and aim to ensure a fair experience. However, due to the digital and decentralized nature of our services, we have specific refund conditions outlined below. Please read this policy carefully before purchasing any services from G Line.

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1. Eligibility for Refunds
Our services, including Web3 ad campaigns, NFT-based advertising assets, and blockchain-verified ad placements, are digital and non-tangible. Refunds are only available under the following conditions:

  • Service Not Delivered: If G Line fails to deliver the agreed-upon advertising service (e.g., an ad campaign is not launched or an NFT ad asset is not minted) within the agreed timeframe, you may request a full refund.

  • Technical Failure on Our End: If a verifiable technical issue on G Line’s platform prevents the delivery or functionality of the service (e.g., a smart contract fails to execute as promised), you may be eligible for a refund.

  • Non-Eligible Cases: Refunds will not be issued for:

    • Changes in personal circumstances or preferences (e.g., deciding you no longer want the ad campaign).

    • Issues arising from user error, such as providing incorrect wallet addresses for NFT ad assets.

    • Fluctuations in cryptocurrency value used for payment (e.g., ETH price changes).

    • Services already rendered, such as ad campaigns that have been launched or NFT assets that have been minted and transferred to your wallet.​

 

2. Refund Window
You must request a refund within 7 days of the purchase date or the agreed-upon delivery date of the service, whichever is later. Requests made after this period will not be considered.

3. Refund Process
To request a refund, please follow these steps:

  • Contact our support team at gline-cshelp@outlook.com with your order number, wallet address used for the transaction, and a detailed explanation of the issue.

  • Provide any necessary evidence, such as transaction IDs or screenshots of the issue.

  • Our team will review your request within 5 business days and notify you of the approval or rejection of your refund.
    If approved, the refund will be processed to the original payment method (e.g., cryptocurrency wallet) within 7 business days of approval. Note that transaction fees (e.g., gas fees) are non-refundable, as they are determined by the blockchain network.

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4. No Refunds for Digital Assets
Once an NFT ad asset or digital advertising product has been minted, transferred to your wallet, or used in a campaign, it cannot be returned or refunded. This is due to the immutable nature of blockchain transactions. We encourage you to carefully review all campaign details and terms before purchasing.

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5. Cancellations
If you wish to cancel a service before it is delivered (e.g., before an ad campaign launches or an NFT is minted), you may do so within 24 hours of purchase by contacting support@gline.io. A full refund will be issued if the service has not yet been initiated. Cancellations after this period are not eligible for refunds.

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6. Contact Us
For any questions or concerns about our refund policy, please reach out to us at support@gline.io. We are here to assist you and ensure a transparent experience with G Line.

Why This Policy Fits G Line

  • Web3 Focus: The policy accounts for the unique nature of Web3 services, such as NFT ad assets and blockchain transactions, which are often non-returnable once executed due to their decentralized and immutable nature. This aligns with practices seen in Web3 businesses, where digital assets like NFTs are typically non-refundable once minted [Web ID: 17].

  • Short Refund Window: A 7-day refund window is appropriate for digital services, as it balances customer protection with the fast-paced nature of Web3 transactions. Many businesses use a 15-30 day window, but for digital products, a shorter timeframe is common to prevent abuse [Web ID: 20].

  • Transparency: The policy clearly outlines eligibility, the process, and exclusions, which helps build trust and avoids disputes, a key best practice for e-commerce and Web3 businesses [Web ID: 14]

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